UK Legal Terms for Online Flower Delivery Orders in Mortlake

E-Commerce Terms & Conditions - Flowers Mortlake

Introduction

Welcome to Flowers Mortlake, your trusted online florist for flower delivery services in Mortlake and the surrounding areas. These Terms and Conditions govern your use of our website and the services we provide. By placing an order for flower delivery with Flowers Mortlake, you indicate your acceptance of these terms. We recommend that you read these Terms and Conditions carefully before placing your order.

Scope of Application

These Terms and Conditions apply to all customers placing orders for flower arrangements, bouquets, and related gifts with Flowers Mortlake for delivery within Mortlake and its neighbouring areas. Any reference to "you" or "the customer" refers to any person or entity placing an order through our website. "We," "us," and "our" refer to Flowers Mortlake.

Order Process

To place an order for flower delivery with Flowers Mortlake, follow our online checkout process:

Browse our current selection of flowers and arrangements available for the Mortlake area.
Add the desired products to your basket, specifying size, colour, or any available customisation options.
Proceed to checkout and enter delivery details including recipient name, delivery address, and date of delivery. Please ensure all details are complete and accurate to avoid delays.
Review your order summary, confirm any personal messages or special instructions, and complete the payment process as instructed on our website.
Once payment is accepted, you will receive an automatic confirmation email acknowledging receipt of your order. This email is confirmation of your order, but does not represent acceptance of the contract.
The contract between you and Flowers Mortlake for the supply of goods will only be formed when we dispatch the flowers for delivery.

We reserve the right to refuse or cancel any order at our discretion. In such instances, refunds will be processed promptly if payment has been taken.

Product Availability and Substitution

All products and arrangements are subject to availability. In the rare event that certain flower varieties or items are unavailable at the time of your order, we will substitute them with flowers of equal or greater value and as close to your original selection as possible. Where substantial substitutions are necessary, we will use the contact details provided at the time of order to inform you and request approval before dispatching the order.

Payments

We accept a range of secure payment methods for online orders, ensuring your details remain safe. Accepted payment methods may include major credit and debit cards, as specified on our checkout page. Your order will only be processed once full payment has been successfully received and authorised by our payment processor.

All prices for our products and delivery charges are listed in Pounds Sterling (£) and inclusive of Value Added Tax (VAT), where applicable, at the current rate. Delivery charges, if applicable, will be stated clearly at the time of order and included in your total payment prior to checkout.

Delivery Policy

Flowers Mortlake offers delivery services throughout Mortlake and surrounding areas. Upon placing your order, you will be prompted to select a preferred delivery date. While we make every reasonable effort to deliver your flowers on the chosen date, please note that circumstances beyond our control (such as adverse weather, traffic disruptions, or delivery address errors) can occasionally result in delayed deliveries.

We deliver to homes, businesses, hospitals, and funeral homes in Mortlake and the vicinity as per your instructions. For deliveries to shared buildings or reception areas, we will deliver to the main entrance or reception. Flowers Mortlake cannot take responsibility for flowers delivered to a specified address that are subsequently redirected or collected by a third party.

If the recipient is unavailable at the delivery address, we may attempt to leave the flowers with a neighbour or in a safe location. Delivery notes will be left to inform the recipient where possible. If re-delivery is required due to inaccuracies in the information provided by you, or if we are unable to deliver, additional charges may apply.

Cancellations

You are entitled to cancel your order by providing us with written notice at any time up to 24 hours before the scheduled delivery date. As flowers are perishable and arrangements are customised for each order, cancellations requested within 24 hours of delivery may not be possible or may incur a charge to cover costs already incurred.

To cancel an order, please notify us in writing (via our contact form on the website), providing your order reference and contact details. Any eligible refunds for cancelled orders will be processed to the original payment method as soon as possible, and always within 14 days of confirming your cancellation.

Returns and Refunds

If you are not satisfied with your flower delivery for any reason, please contact us within 24 hours of receipt. We require a photograph of the product and a brief explanation of the issue. If we agree that the delivered flowers fall below our usual high standards, we will offer a replacement, partial refund, or full refund at our discretion.

Due to the perishable nature of flowers, returns may not always be feasible. Where applicable, any refunds will be made using the original payment method. Refunds do not include delivery charges unless the entire order was incorrect or faulty.

Liability

Flowers Mortlake makes every effort to provide high-quality flower delivery services across Mortlake and nearby areas. However, we cannot be held liable for any failure to deliver your goods within a requested time frame when such delay is caused by circumstances beyond our control (including, but not limited to, incidents of force majeure, severe weather, epidemics, traffic disruptions, or errors in the details you have supplied).

We do not accept liability for indirect or consequential losses relating to your order or delivery (for example, losses relating to missed events, loss of income, or loss of business). To the extent permitted by law, our liability for any claim in connection with your order is limited to the purchase price of the flowers and delivery charges paid.

Personal Information and Privacy

We collect and process personal information in accordance with the Data Protection Act 2018 and the UK General Data Protection Regulation (UK GDPR), to fulfil your order and communicate with you about our services. Kindly refer to our privacy policy for further information about how your data is used, stored, and protected.

Intellectual Property

All content included on the Flowers Mortlake website, such as photographs, text, product designs, and logos, are the exclusive property of Flowers Mortlake or its respective licensors. You may not, without written permission, use, reproduce, distribute, or create derivative works from this content.

Amendment of Terms

Flowers Mortlake reserves the right to update or amend these Terms and Conditions at any time. The version of the Terms and Conditions that exists at the time of placing your order shall be the version that applies to your contract with us. We advise you to print and retain a copy of these Terms for your records.

Governing Law and Jurisdiction

These Terms and Conditions, and any disputes or claims arising out of or in connection with them (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising under or in connection with these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Entire Agreement

These Terms and Conditions, along with our privacy policy and any other notices posted on our website, constitute the entire agreement between you and Flowers Mortlake regarding your use of our online flower delivery service. Should any provision of these Terms be found unlawful, invalid, or otherwise unenforceable by a court or regulator, that provision shall be deemed severed from the remaining Terms, which shall remain in full force and effect.

Customer Support

If you have any questions about these Terms and Conditions, require clarification, or need assistance regarding your flower delivery in Mortlake or the surrounding areas, please use the contact form on our website. Our customer service team is committed to ensuring your satisfaction and will respond to your query as soon as possible.

Note to Customers in Mortlake and Surrounding Areas

These e-commerce Terms & Conditions apply to all customers ordering flower delivery from Flowers Mortlake within Mortlake and its surrounding areas. By placing an order for flower delivery Mortlake, you acknowledge and accept these Terms and Conditions in full.